Help Centre & Guides
Frequently Asked Questions
Answers to common questions about laser personalization, Auckland production times, NZ delivery options, and product care.
Personalisation & Custom Crafting
Our interactive customizer generates an instant true-to-scale vector preview on your chosen material (timber, slate, acrylic, or drinkware). As you type custom names or select dates, our HTML5 canvas renders typography in real time. What you see is converted directly into machine instructions for our CO2 laser cutter.
Shipping & Delivery Nationwide
Because each item is personalized from scratch, crafting takes 1–3 business days in Auckland. CourierPost / NZ Post transit takes 1–2 business days for North Island urban addresses and 2–3 business days for South Island urban addresses.
Orders, Payments & 15% GST
Refurbished Tech & 3-Month Warranty
Product Care & Durability
Still have a question?
Our Auckland team is ready to assist with proofs, custom sizing, and bulk quotes.